BLOC launches AI and automation services for members

BLOC has launched new artificial intelligence (AI) and automation services to help members streamline repetitive processes, improve data quality and reduce manual administration.

Powered by Metacog AI, the services are designed to help members identify time-consuming tasks that could be automated, freeing up staff to focus on other areas of their businesses.

Everyday processes such as processing supplier invoices, updating customer records, managing product data and identifying sales opportunities can involve significant amounts of manual work. BLOC’s new offering aims to address these challenges through practical AI solutions.

The services cover five key areas: document automation, customer data enrichment, product and catalogue data, sales intelligence, and bespoke AI projects.

Metacog AI will initially review members’ existing processes to identify where automation could deliver the greatest benefits. This includes exploring potential time savings, assessing suitable solutions and demonstrating how automating an individual process could deliver a return on investment.

AI solutions have already been implemented successfully for BLOC members using the Horizon and EvolutionX platforms, helping them save time on everyday tasks and improve customer relationship management (CRM) and product data.

Moses Thomas, founder and director of Metacog AI, said: “Most dealers already know where their teams lose time, whether that is keying supplier invoices, re-entering orders or maintaining product data. Working alongside BLOC, we can give members a straightforward route to automate processes, see the return, and build from there.”